Please read our Terms and Conditions (further as Agreement) containing important information regarding the use of the website and provided services. By entering the website, signing up, placing an Order or using any of the presented services, you agree to enter into a legally binding agreement with the Company.
The Company reserves the right to change, amend, revise and modify any or all provisions of this Agreement.
You agree to read this Agreement before each use of the present website. In case you do not agree with the Agreement, do not use the website and leave it when possible.
If you continue using the services after the change and publishing of the Agreement, you agree to its updated version.
In case you want to terminate the given Agreement, please request to remove your account from the database and cease visiting and using the website.
1.1. Your "Agreement" means you agree with our terms and conditions.
1.2. "Company" refers to the group that offers the services that are outlined in this agreement.
1.3. "Website" stands for this website that is open for free visual review, operated by the Company, publicly available on the Internet at https://resume-genius.com/
1.4. "Resume Writer" is the person, who has agreed to work with the Company on a freelance basis to provide career services under the Company's terms.
1.5. "You", "Customer", "User" is the person who uses the website and/or the person who places an Order with the Company to obtain the Product according to his or her requirements and is governed by the defined terms and conditions laid out in this Agreement.
1.6. "Order" is the customer's requirement for a specific product or service.
1.7. "Order status" is the progress of the Order's completion on a particular stage.
1.8. 'Product' is a document in an electronic format that is the final result of Order completion.
1.9. "Product revision" is a changed version of the original, as ordered by the customer.
1.10. "Support team or Support" ia an organized group whose mission it is to assist the Client with the Order process.
1.11. "Quality assurance department" is the part of the Company's organizational structure with the mission to guard and evaluate the quality of Product and service provided.
1.12."Messaging system" is an interactive feature that ensures communication between the Client and Support/ Resume Writer.
1.13. 'Job Interview' is a call, email communication, in-person meeting, or any other means of communication with the potential employer after you have sent the resume or CV.
2.1. When you work with Resume-genius.com, you agree to the terms and conditions and authorize the company to charge your card for the agreed upon price. The transaction will appear on your statement under the name Resume-genius.com.
2.2. Linkedin® Profile service means that the Customer will receive a full profile information lay-out in a .doc/.docx format. Our Resume Writers are not authorized to access the Customers' linkedin accounts. It is an obligation of the Client to transfer provided information to his/her Linkedin® profile.
2.3. The Company does not require Clients to specify the age and can not determine the age of person who visits this site. If you are under 16 years old, you will need to obtain the consent of a parent or guardian to send us any personal information or visit this Site.
If you are a parent or guardian of a minor and you have reason to believe that your child or ward has provided his/her personal data to the Company without your prior consent, please contact us at email@example.com
Creating an Order using knowingly false information (including creating an Order registered to another person and a person under 16 without the prior consent of a parent or guardian) is a violation of the terms of the Agreement.
3.1. The company is dedicated to keep your personal information private and will not disclose or sell your credit card data to a third party. Your online purchase is done through a secure and reliable server provided by Authorize.net, which prevents your credit card date from being available to a third party. The company cannot guarantee any disclosures beyond their control.
4.1. Placing an Order. It is the responsibility of the customer to provide complete and accurate email and phone number when filling out the order form. At any time during the Order process, the customer may need to be contacted. Providing inaccurate information is a violation of the terms and conditions and could result in a forfeit of the guarantee provided for the product.
4.2. When using your account, the Client undertakes to:
1) keep his password confidential and not share it with third parties;
2) immediately notify the Support Team in case of disclosure or suspicion of disclosure of the password used to access the website.
The customer is responsible for everything that happens in connection with his account until he closes it or reports its misuse by others.
4.3. Provided information. Because the company operates solely on customer-provided information, it is the customer's responsibility to provide all the necessary data, including work history, training, education, job goal, certifications and awards, affiliations and anything else to help set the customer apart from the rest.
4.4. Instructions. Because the Company works based on Customer's instructions, these instructions must be precise and full. It is the Customer's obligation either to fill in a survey with information needed for Product completion or to provide an old resume/CV for reference after the Order placement. The Customer can take advantage of both options to provides the fullest range of information. If the Client fails to provide the necessary information within the reasonable for the Order completion time period, the Company cannot fulfill any implied warranty or guarantee, and it shall not be held responsible.
The Customer is advised that once the Order is completed any revision request must only be based on the initial requirements and description of the original Order. Any changes from the initial instructions of the Order will be considered "editing". This is an additional service and the Company will not conduct any free revision request that is different or deviates from the original Order requirements and/or description. Instructions and additional requests must be sent before a Resume Writer is assigned to the Customer's Order. Failure to meet this requirement will result in a violation of this Agreement and forfeiture of any claim to the implied warranty or guarantee.
4.5. Matching of the resume level. It is the customer's responsibility to choose the correct resume level. If this is not done, the customer takes on all liability. If a mistake is made during the Order process, the customer can contact customer service right away to fix the problem.
4.6. Assigning a Resume Writer. The Resume Writer will get into contact with the customer when an assignment is given, if requested by the customer. The Customer can speak to the Resume Writer via messaging board or via email at any time.
4.7. The Writer assumes responsibility for gathering all key points, objectives, goals and other information needed. All information, including affiliations, education, former work experience and certificates should be uploaded and not given over the phone.
4.8. Checking the messaging system. The messaging system allows the company to contact the customer. It is the customer's responsibility to check the messaging system often and provide any relevant information as requested in a timely manner. Failure to do so will affect the customer's ability to get a refund. If a customer needs assistance to use the messaging system, the Support team is available to help. The Client can contact the Support team by toll free phone number 1-888-449-2690 or by email firstname.lastname@example.org.
4.9. Incorrect Order placement. In the event that details indicated are inconsistent or don't match the original order, the company has the right to not process the Order. Failure to provide the right product, description and level could interfere with deadline requests and may result in additional charges. This process allows the company to ensure that each Order is processed correctly and matched to the appropriate Resume Writer. No additional charges will be made without contact to the customer.
4.10. Tracking Order progress. Customers are encouraged to check the site often for updates from the company or Resume Writer as to the progress of the Order. The status will be one of the following:
Order is not paid - the Order is already registered within the Company's system but the Client should proceed with the payment before the Company starts working on it.
Research has been started - the Order is paid and made available to appropriate Resume Writers.
Preparing - a Resume Writer has taken on the assignment.
Order is completed - the Product has been uploaded for the Client's review. The Client is welcome to download it from the Client's personal account on the web site or email that is automatically sent to the Client's email address.
Returned for revision - Resume Writer is revising the Product according to Client's instructions.
Hold - the Support team has stopped work on the Order and the customer is encouraged to contact them for more information.
Order is cancelled - the Order is cancelled.
4.11. Discounts. The Customer must be precise and attentive when filling in the order form. A discount code can't be applied to an order after the Order has been paid. The Company is not obliged to provide a replacement or a compensation in case of a code not being used while placing an Order.
5.1. The customer's resume can be sent to employment agencies and staffing services all over the country. It is the customer's responsibility to fill out the form and allow for distribution to go forward. The company has no responsibility for this and will not take such action until instructed.
6.1. The company tries to offer the utmost level of satisfaction, but cannot be held responsible for neglect, incorrect email addresses, spam, internet problems or filters, which are out of the company's control. Customers who need assistance with download can contact the support team for more help.
6.2. When the Order is delivered as requested, the company retains no responsibility for failure of the customer to download the product. The customer will still be billed so that the Resume Writer can be paid.
7.1. The company has the right to terminate any Order in cases where there is failure by the customer to communicate properly or when fraud is suspected. In such cases, reimbursement is not guaranteed. This works on a case by case basis and is determined by several factors. The company reserves the right to take appropriate action based on the case at hand.
8.1. To ensure a high level of Client service and guarantee the Clients' satisfaction with the Product, we provide a free revision service/option. The Client can request a free revision within 30 (thirty) days after his/her Order initial deadline. In case the Client asks for revision on the 30th day after the initial deadline, we guarantee to revise this Order during 5 days.
8.2. If the Client has missed the policy deadline, but still needs to get his Order revised, the Client may place the new Order for editing purposes.
8.3. The Quality Assurance Department has the right to refuse revision or multiple revisions based on changes to the original Order, multiple requests for revision, abuses of the revision policy and abuse toward the Resume Writer.
8.4. Once a product is finished, the revision requests must comply with the original Order. Anything else will be considered a violation of the policy.
8.5. Revision will be provided free of charge when the requirements fall within the guidelines. When they don't, the Quality Assurance Department can decline the revision request.
8.6. The company is allowed to contact the customer via email regarding discount offers, helpful services and special offers.
8.7. When an Order is placed, the customer gives permission to the company to make contact via text messaging services. The company can also change any message without letting the customer know for the purpose of offering specials and discounts. The company is not responsible for any charges accrued to the customer's account as a result of the text messaging.
9.1. Any product ordered is guaranteed to be of high quality and delivered on time.
9.2. Should the customer not receive a Job Interview request in the 30 days following completion of the Order, the company will make free revisions within 5 days per client's request.
9.3. The company offers no guarantee that the original documents will be rewritten. Revisions will be done regarding format and vocabulary as agreed in the original instructions. No reimbursements will be made if the edited order is copy-pasted.
9.4. If the Client has missed the policy deadline, but still needs to get his Order revised, the Client may place the new Order for editing purposes.
9.5. A customer may request a refund, in part or in full, using the messaging system if an Order is not delivered by the deadline or if the customer is not satisfied with the product. Refund approvals are at the discretion of the company on a case by case basis.
9.6. If a customer requests a refund due to poor quality, sound reasoning must be provided with examples. Once that is done satisfactorily, the refund request is sent to the Quality Assurance Department for review and approval.
9.7. If the Client has not asked the revision of the Product within 30 days after Order initial deadline and request for a refund came after this term, it is to be assumed that the Client is satisfied with the Product and the Client will not be eligible for any refunded amount.
10.1. The Company reserves the right to contact the Customers by email regarding new services, discounts, special offers and any other information that the Company may deem useful for the Customers.
10.2. The Customer consents to receive emails and other forms of electronic communications including but not limited to push notifications, SMS from the Company.
10.3. When sending commercial and marketing emails, we include a link where the Customer can unsubscribe from receiving such communications in the future. In case of any problems associated with receiving marketing messages, the Client can email us at email@example.com
Waiver of Breach
11.1. Any waiver made will not be used for any other breach of the agreement. Remedies are cumulative and are provided by law.
11.2. If the company fails to enforce the terms and conditions, it shall be called a waiver of rights in that case only. Any other breach will not be covered by that waiver.
12.1. The company has the right to make changes to this document at any time for any reason. The customer therefore agrees to abide by any future amendments. It is the customer's responsibility to review the terms and conditions to ensure that they are aware of any changes made.
13.2. Severability - if at any time, a portion of this agreement is found to be outside the legal constraints of the state, city or country, it is known that all other portions are still binding and will be enforced as if the other portion did not exist.
13.3. Law governing - it is understood that this agreement will be upheld by the laws of the place in which the business is operated.
13.4. Place of suit - should other action be taken, it will be done so in the place where the company operates or at another location determined by the company.
Termination of Use. The client has the right to terminate this Agreement at any time by sending a request to delete the account at firstname.lastname@example.org